The communication services are necessary for the development of any organization. Different communication services are being evolved to meet the present day’s needs. So, the unified communication is offering different types of real time communication services, which are used by most of the companies. The services which are being offered by the unified communications are instant messaging, presence information, telephony, video conferencing, call control, speech recognition etc.
One can define a Unified Communications (UC) as the grouping of the communication tools into one entity so that they can be used by both the businesses and the individuals. In a single term one can define it as the business process integration application. This is mostly used by the organizations for managing the communications between the clients and the companies. It optimizes the response time, it manages the flow of the data, reduces the dependencies on media and device.
Apart from considering the mediums, one can send a message. For example, if the sender is online during the current time, then the response can be sent via the text chat or a video call.
Instead of using separate device for each and every process an integrated technology will help you in providing the single correct device.
Some of the common services like data services, unified messaging, multimedia series, transactions etc. are being united or integrated. The main aim of implementing the Unified Communications is to decrease the response time delays.
By implementing the Unified communications, the organization will become more productive as the efficiencies like reduction in the cost, better interactivity will occur. So, Unified communications is used for automating and grouping both the manual and the machines communications.